Let’s face it, outages happen, and many outages are predictable, falling into the same general categories. Why put the burden of dealing with ‘normal’ outages on your highly skilled, high-value staff, just to have them perform repetitive tasks such as opening carrier tickets, changing passwords or initiating remote reboots? With our runbook-based outage remediation services – our engineers stand ready to handle those outages on your behalf, no matter the time of day or night. Your personnel enjoy a better quality of life, while you enjoy priceless peace of mind.

Some companies charge exorbitant fees to develop and maintain runbooks (if they even offer remediation). We don't. As your partner, we work as an extension of your team, but also acknowledge no one knows your systems and applications better than you do.

We'll work with you to document that institutional knowledge and guide our NOC staff in restoring the health and operation of your networks 24 hours a day. It's great knowing our staff is keeping an eye on your network 24x7. It's priceless knowing we'll also fix common outages while you sleep or enjoy life.

When circuits go down or start showing performance degradation, we can open carrier tickets via phone, Internet portal, email, or any other method the carrier supports. Plus, since our monitoring server sits on your network, we can use it as a "jump box" to have quick and direct access needed to restart applications and/or reboot servers as indicated.

So long as we can develop appropriate standard operating procedures with you, we can add them to your runbook. In addition to carrier tickets and reboots/restarts, we can also log in to 3rd party tools to verify alarm conditions, execute remotes scripts and commands, dispatch 3rd party technicians or remote hands, offer remote access control, reset passwords and much, much more.