Your IT team has a full workload, with lots of projects and only so many hours in a day. Monitoring can be pretty monotonous and really time consuming. It requires a specific skill set, expertise and patience. If you don't have a dedicated NOC staff, your internal efforts are likely "best effort", and only utilized when there's time available. And when is there ever any time available?
Whether you’re tired of false alerts, looking to improve your network's reliability and uptime, or (wisely) realize you're ready for a NOC partner, our U.S.-based NOC technicians are ready to step in and step up. We'll monitor your IT infrastructure and resolve outages 24x7 so you can focus on what really matters – your business. Our Internet portal is customized around your needs, giving you visibility into the health and operation of your network and IT infrastructure at any time, from anywhere.
iGLASS is a fully managed, turn-key Network Monitoring Service. We specialize in 24x7 monitoring of IT infrastructure. If it has an IP address, we can monitor it. Since we own the platform, we're also able to develop custom pollers, scripts, reports and more.
Our NOC staff will get you up and running quickly – onboarding takes weeks, not months. You provide us with secure access to your network and we’ll do the rest. We’ll deploy our customized Network Monitoring System (NMS) platform and handle all configuration, administration and ongoing management. With iGLASS watching your network, our expert NOC personnel offer you 24×7 monitoring of your IT infrastructure (and priceless peace of mind!)
“We could not recreate this internally at the same price point. To run a 24×7 operation with at least two people on staff at all times, we would require a 13-person NOC. With iGLASS, the cost is less than one FTE (full time engineer). That’s as much of a no-brainer as one can get.”
“(iGLASS) is not only used for our Cable and Internet businesses, our Electric Utility Control Room operators utilize the system-wide mapping tool to identify power issues in the plant. The iGLASS system has proven to be an invaluable resource at a very competitive price.”
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Choosing a NOC Partner: Everything You Should Consider When Outsourcing Your Monitoring Services
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